1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.

2. Payment must be made within 3 days of order.

3. If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.  

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

2. Orders processed timely after the payment verification.

3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

4. The images shown are not the actual item and are for your reference only.

5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

6. You receive the item should taken 15-45 work days. If you have not received your shipment , please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

7. Our default shipping is China Post Ordinary Small Packet Plus, single orders over seven dollars we will send China Post Registered Air Mail.

    China Post Ordinary Small Packet plus Tracking information is not available.

    China Post Registered Air Mail Tracking information is available.

    The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.

8.  If you want to receive the item faster, you can choose other shipment, such as EMS, FedEx, but expensive than China Post Air Mail.

1. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.

2. The buyer must contact us within 3 days of delivery if they wish to exchange defective or incorrectly shipped items.

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.

It is impossible to address issues if we do not know about them!

FAQ:

A:I am not sure about the size ?         

B:Do not worry,please tell us the size of your dog , we will suggest the size for you !          

A:Is the item in stock?         

B:All the items in the store are in stock! If some special items are out of stock ,we will tell you as soon as possible.         

A:Why you use the dog model? Why do not you put the clothes on live dogs? I am worried that if the clothes it fit for my pet and is it comfortable?     

B:This is one of our most distinctive features.If you worried about that ,you can buy one piece at first time.If you think everything is ok,you can buy more.     

A:When you have discounts ,I think the price is a little high?     

B: Friend ,I have already gaven the lowest price ,but why the price is still a little high ?Because of the shipping cost .we have a long cooperation with the formal express company.so do not worry about the delivery.The package is guaranteed and safe.     

A:Could you give me some gift when I buy more than one piece?         

B:When you buy more than 3 pieces in my store,I will give you more discounts !         

A:When will you send my order?         

B:We usually send your order out in 2-5 days.         

A:Would you please low value on my parcel?         

B:Yes,We always do this.         

A:How to track my parcel?         

B:Please Email us and we will check it for you and tell you the tracking information when we are online.         

A: When time is ending and I do not get my parcel,What should I do?         

B:Send us a message to extend the protection for you.         

A:When will I get my parcel?         

B:You may get it in 15-45 days. For Customers from Brazil,the time is 50-60 days.         

A:When I get the parcel,the item is broken or have other problems.What should I do ?         

B:Please contact us before open dispute.We will solve the problem for you and try to make you satisfied.